The Role
Join our team in France as a Customer Support to enable and support the team and customers on functional topics regarding our LucaNet software. With commitment and ambition, you'll have a direct impact on our achievements.
Powered by uniqueness
Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking.
That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientations, personal expression, racial identity, ethnicity, religious belief, and disability status.
People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.
Learn more about our culture and D&I journey
What you'll do
- After your onboarding, you will increasingly advise our customers on financial topics in connection with our software.
- The focus of your job will be the 1st and 2nd level support for our customers, partners, and colleagues in questions and problems about any LucaNet software topic.
- Provide customer service via email or phone to meet and exceed customers’ expectations.
- Identify and overcome customer objections.
- Collaborate with other consultants to resolve customer escalations within the timeline.
What you bring to the table
- You are about to complete your studies in business administration or a similar field of study or have already completed them or you have a comparable qualification.
- If you have already gained some practical experience in the area of customer support, this is an advantage.
- High affinity for software and IT related topics.
- Dedication and active communication are part of your work understanding.
- Customer-centricity and the ability to understand customer needs.
- Native speaker level French and very good communication skills in English.
Perks at work
- Hybrid working model – With our flexible working hours model we want to make your life less complicated. Combining the best of both worlds, remote and company time.
- Employee events and workshops – Team Spirit is a big deal to us, at town halls, parties but also outside to learn and grow further.
- Learning & development plan – We are excited and enthusiastic about our roles and seek knowledge and inspiration from a wide variety of sources, inside and outside.
About us
Every day, we prove that managing financial data doesn’t have to be rocket science with our Corporate Performance Management software solutions. LucaNet has been growing today to simplify tomorrow since 1999. A single tool that presents financial data in a transparent, easy-to-understand way. Berlin is our home, but you’ll find us wherever reliable financial data is needed with. With offices in over 14 countries across APAC, EMEA and the Americas, more than 3,500 companies in over 50 countries trust LucaNet, including brands like Toshiba, Delivery Hero, PwC, FTI Touristik, Leica, Roland Berger and Vaude.
Find out more about LucaNet as an employer here
