Genetics Coordinator/Counselor career at Group Health Cooperative of South Central Wisconsin in Madison

Group Health Cooperative of South Central Wisconsin is presently looking of Genetics Coordinator/Counselor on Wed, 15 Aug 2012 13:23:05 GMT. Full time position. Genetics Coordinator/Counselor POSITION SUMMARY: The Genetics Coordinator/Counselor is responsible for participation in the development, establishment, coordination and provision of Genetic Counseling services. Responsibilities include but are not limited to: program development, development and implementation genetic screening protocols; serving as a expert resource to staff...

Genetics Coordinator/Counselor

Location: Madison, Wisconsin

Description: Group Health Cooperative of South Central Wisconsin is presently looking of Genetics Coordinator/Counselor right now, this career will be settled in Wisconsin. For complete informations about this career opportunity kindly read the description below. Full time position.

Genetics Coordinator/Counselor

POSITION SUMMARY: The Genetics Coordinator/Counselor is responsible for participation in the development, establishment, coordination and provision of Genetic Counseling services. Responsibilities include but are not limited to: program development, development and implementation genetic screening protocols; serving as a expert resource to staff including practitioners and Care Management staff; community outreach; and the provision of genetic counseling for diagnosed genetic conditions, congenital anomalies, or family history of known or suspected genetic disorders.

The Genetics Coordinator/Counselor serves under the general guidance, direction and supervision of the Clinical Health Education Manager. Additionally, the incumbent works in conjunction with and collaborates with internal and external providers/specialists, organizations and insurance staff related to genetics services.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement: To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner.

Our Vision: To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates.

Our Common Values:

• Patient Centered: When health insurers and health care providers are brought together under one roof, we are better together. Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care. Members and their providers participate in making meaningful decisions that lead to better outcomes.
• Quality Driven: When members and their providers each participate meaningfully in the decisions that lead to better health care, we are better together. GHC-SCW continues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.
• Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together. GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChartSM, access to innovative Complementary Medicine benefits and Wellness reimbursement services.
• Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together. We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain â€" for our employees, our members and our community.
• Not for Profit Cooperative: When we share a common purpose, a common voice and a common vision, we are better together. We use our surpluses to improve clinics, enhance health care benefits and give back to the community. Our members, not our profits, are our priority. We have a unique “cooperative” governance structure which works directly for our members.

JOB SPECIFIC QUALIFICATIONS

1. Master's Degree from an American Board of Genetic Counseling accredited training program in Human Genetics or Genetics Counseling. 2. Board certification by the American Board of Genetic Counseling (ABGC) or American Board of Medical Genetics (ABMG). 3. Minimum of three (3) to five (5) years of experience in Human Genetics Counseling. Experience in prenatal/pediatric counseling is preferred. Leadership experience is highly desirable. 4. Possession of a valid, Wisconsin driver license with a good driving record; or ability to travel to various work sites. Employee is expected to provide personal transportation. 5. Aptitude in basic sciences, especially in the area of genetics. Knowledge of human genetics, testing protocols and test interpretation. Ability to maintain currency in area of expertise in human genetic including new, emerging and state of the art technologies, testing and other initiatives in medical and counseling genetics. 6. Ability to perform patient assessment and design individualized genetics related patient action plans. Ability to coordinate patient genetics related care and follow-up required. 7. Knowledge of counseling skills and techniques and ability to apply especially with sensitivity in the area of genetics. 8. Knowledge, skill and ability in writing genetic /counseling reports and interpreting test results. Ability to provide consultation, determine testing and read and interpret reports various medical reports and/or results, and advice concerning genetic testing across the organization and to GHC-SCW members. 9. Ability to learn and maintain currency with GHC-SCW, UW Health, St. Mary’s /Dean policies and other partnerships procedures as applicable to genetics testing and counseling. 10. Knowledge of and ability to effectively use human relations, interpersonal and communications skills. Excellent interpersonal skills required. Excellent verbal and written communication skills, including active listening skills. 11. Ability to provide culturally competent services and to work effectively with persons of diverse cultural backgrounds. 12. Excellent customer service skills and professional manner necessary to deal courteously and effectively with patients, staff and the public. 13. Ability to work effectively with clinic and administrative staff, to be a team player in a team-oriented environment, and to interact with staff at all levels is required. Ability to work collaboratively with outside genetics related organizations and staff. 14. Effective presentation skills, including the ability to present complex ideas to sophisticated audiences. 15. Ability to maintain strict patient, proprietary and employee confidentiality required. Knowledge of medical records and appropriate documentation requirements, and knowledge of HIPAA requirements, required 16. Ability to use computers and related software such as Microsoft Office Suite. Ability to use and/or learn electronic medical records systems such as EPIC systems. 17. Ability to remain seated and attentive to patient verbalizations for extended periods of time required. 18. Ability to speak and listen in person and on the phone required. 19. Ability to stand/walk as needed. 20. Ability to see at near, mid and far range required.

SERVICE QUALIFICATIONS

• Ability to treat others with dignity, respect, and courtesy required.
• Ability to follow operating procedures and practices to ensure the highest level of patient/ member safety and care.
• Ability to maintain patient, employee, and proprietary confidentiality required.
• Ability to consistently meet or exceed customer expectations in performing own work required.
• Ability to use effective customer service techniques and effective interpersonal skills required.
• Ability to act professionally and remain calm in stressful situations required.
• Ability to communicate effectively in-person and in all forms of communication required.
• Ability to work and problem solve independently as well as an integral part of a team required.
• Ability to pay attention to detail required
• Ability to be flexible and adapt to changing situations required.
• Ability to adhere to punctuality/attendance standards required.
• Ability to provide professional image as outlined in the professional casual dress policy required.
• Ability to practice and promote business, professional and personal ethical conduct.

STANDARDS OF SERVICE EXCELLENCE

Team Player â€" I am willing to contribute and collaborate in an open and honest manner for the benefit of my work group, my department, and the organization.

Positive Attitude â€" I use positive thinking at work. Thinking positively involves phrases such as “I can,” “I will,” “I am able,” “I am ready,” “I will try my best.”

Respectful â€" I respect our members/customers privacy. I am open to the views and issues of others. I respect my work group as we work together daily.

Dependable â€" I am a reliable and trustworthy source of information for my customers and co-workers. I strive to anticipate their needs, to be supportive, and to be available when needed.

Knowledgeable â€" I will remain current within my field, share my knowledge with others, and continuously look at ways to innovate and improve.

Helpful to Others â€" I build positive and professional relationships with customers and co-workers and make myself available to help others.

Flexible â€" I am willing to adapt to the changing needs of the organization and my team in response to new information, changing conditions, or unexpected obstacles.

Honest â€" I hold myself and others accountable to be truthful and straightforward even when it seems difficult. I practice and promote business, professional and personal ethical conduct.

SUPERVISED BY: Clinical Health Education Manager

Additional Accountabilities: Medical Director, Chief of Staff, MD, Care Management Program Manager

SUPERVISES: This position does not supervise subordinate staff.

FLSA STATUS: Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Establish a Genetics Program at GHC-SCW. Initiate, develop and implement genetic screening protocols in order to enhance clinical services offered to members. 35 % Improve patient access to prenatal genetic services. Services would include but are not limited to:

A. Set up 1st Trimester Screening Program at GHC-SCW. Offer members genetic counseling services in conjunction with the initial OB visit. B. Prenatal genetic counseling as appropriate.

• Work closely with OB Coordinator and OBs to determine appropriate timing of genetics visit and content of our discussions to minimize overlap of information.
• Explore options of non-traditional genetics counseling such as: Telemedicine (relaying information by phone).

C. Offer prenatal screening classes (e.g. offering monthly education seminars to review general information on prenatal screening and diagnostic testing options in a group setting; D. Offer genetic counseling for fetal ultrasound findings. E. Offer updated clinical services such as Nasal Bone assessments as appropriate and rapid turnaround times for results. F. Develop corporate accounts with designated testing laboratories and work with GHC-SCW Radiology Department to obtain nuchal translucency accreditation. G. Develop a full set of protocols, materials and training for providers related to 1st Trimester Screening. H. Create synergy between screening program and genetic counseling.

• Include discussion of ancestry based carrier screening at initial genetics visit. Discuss potential benefits and limitations of screening.
• Determine appropriate laboratory tests according to ethnicity and family history.

o Caucasians (Cystic Fibrosis). o Asians/Mediterranean descent (Thalassemia). o African American (Hemoglobinopathies). o Ashkenazi Jewish (Jewish disease panel). o French Canadian/Cajun (Tay-Sachs).

• Develop informed consent procedures and materials
• Provide follow-up genetic counseling for patients with positive carrier screens.

o Review information on disease and implication of positive carrier status. o Provide risk estimates regarding the likelihood of the disease in the current pregnancy. o Discuss benefits, risks and limitations of carrier testing for partner/ father of pregnancy. o Discuss overlap with WI Newborn Screening program. o Review implications for other family members.

o Assist providers/laboratory with ordering appropriate tests.

o Explore option of offering carrier testing panels.

2. Provide genetic counseling for known genetic conditions, congenital anomalies, or family history of known or suspected genetic disorders. 40%

A. Obtain and review medical and family histories, document family history and summarize pertinent information. B. Summarize pertinent data from published literature, databases, internet and other professional sources.

• Risk Assessment- Assess the risk for occurrence or recurrence of a genetic condition or birth defect.
• Counseling- Explain to patients the diagnosis or potential occurrence of a genetic condition or birth defect.
• Discuss available options and delineate the risks, benefits and limitations of appropriate tests and clinical assessments.
• Coordinating genetic testing/family studies.

C. Determine the appropriateness of genetic testing based on the relevant patient/family history and medical literature. D. Obtain/document informed consent for genetic tests or related procedures. E. Interpret genetic test results in light of available clinical data and known limitations of testing techniques. F. Communicate results of genetic tests to patients and referring providers. Guidance regarding medical management for genetically related conditions. G. Determine the patient's need for additional testing, referral or assessment. H. Inform patients of management recommendations, including implications for at-risk family members. I. Inform providers of management recommendations, utilizing office visit summary notes, phone contact, and/or provision of relevant literature. Genetic Case management. J. Assist patients in scheduling specialty consults and/or additional testing. K. Assist patients in evaluating the risks, benefits and limitations of participation in research, and facilitate the informed consent process and sample collection.

3. Serve as the internal expert in Genetics for GHC-SCW clinics and the other partner primary care delivery systems. 10% A. Triage/manage genetics referrals within the system.

• Assist in determining the necessity of genetics counseling and appropriate timing/urgency of appointments.

o Review patient's medical records and use clinical judgment regarding the indication for referral and facilitate scheduling accordingly. o Contact patients directly to obtain additional information as needed (e.g. obtaining family history information, collecting outside records).

• Assist providers in determining necessity of referrals to outside clinics (e.g. maternal-fetal medicine or medical genetics clinics).

B. Address calls and emails from providers and clinical staff requesting information regarding genetics indications (e.g. abnormal screening results or inherited conditions) and provide guidance regarding appropriateness of genetic services or clinical management recommendations. C. Assist GHC-SCW laboratories in facilitating genetic testing.

• Determine preferred laboratories for genetic testing by researching available laboratories and comparing factors such as cost, detection rates, turnaround times, etc.

o When possible, establish institutional billing accounts for reduced fees/negotiated pricing.

• Assist providers in coordinating genetic testing for patients seen by outside genetics providers (e.g. geneticists at UW-Waisman) so that testing is billed through GHC-SCW laboratory rather than outside laboratories.
• Establish a protocol to assist GHC-SCW laboratories with logistical issues regarding genetic testing, e.g. completing necessary paperwork (clinical history information, test requisition forms, consent forms) and specimen packaging and shipping.

4. Serve as the expert in Genetics for GHC-SCW insurance. 10%

A. Assist GHC-SCW Care Management department staff in determining the appropriateness of requests for outside genetic services (e.g. genetic testing or medical genetics evaluations). B. Provide assistance with development of health plan policies requiring genetic expertise. C. Develop/revise a formal genetic testing policy for GHC-SCW. D. Develop system-wide recommendations/genetic testing protocols for certain indications (e.g. genetics work-up for mental retardation, developmental delay, and autism diagnoses).

5. Community Outreach. 5%

A. Provide ongoing genetics education for medical professionals at department meetings, or CME programs. B. Provide education/support to patient populations, including: Developing educational material pamphlets; establishing support groups, as needed. C. Offer job shadowing opportunities for genetic counseling students, as approved.

6. Perform other duties as required/requested.

OTHER FUNCTIONS AND RESPONSIBILITIES

Provision of department/team support to maintain a pleasant work environment.

• Look for ways to support others in their work.
• Develop and maintain cooperative work relationships.
• Approach individuals directly regarding suggestions and concerns and provide constructive feedback.
• Attend and participate in department/team meetings.

Performance of other duties as assigned.

• Stay current with company, department and job-specific information necessary to perform job.
• Keep GHC-SCW’s work environment clean and organized.
• Report suspicious, unethical or illegal conduct and cooperate with approved investigations and inspections.

To comply with the Americans with Disabilities Act (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical and environmental conditions of the essential duties of the job. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:
1. Check the frequency and number of hours a day the worker is required to do the following specific types of activities: ACTIVITY FREQUENCY APPROX # OF HOURS A DAY CONTINUOUS INTERMITTENT 1 2 3 4 5 6 7 8 8+ a. Sitting x x b. Walking x x c. Standing x x d. Bending x x e. Squatting x x f. Climbing x x g. Kneeling x x h. Twisting x x i. Lifting x x

LIFTING x 0-20 lbs. 20-30 lbs. 40-60 lbs. Over 60 lbs.

2a. HAND MANIPULATION REQUIRED? ____x_Yes (If yes, complete a,b,c,d,e) _____No 2b. Repetitive hand movements? ___x__Yes _____No 2c. Simple Grasping? Right Hand__x___ Yes__x___ No_____ Left Hand____x_ Yes___x___ No_____

2d. Power Grasping? Right Hand___x__ Yes_____ No_____ Left Hand___x__ Yes______ No_____

2e. Pushing Pulling? Right Hand____x_ Yes_____ No_____ Left Hand___x__ Yes______ No_____

2f. Fine manipulation: Right Hand__x___ Yes__x___ No_____ Left Hand__x___ Yes____x__ No_____

3. (a) Does the job require worker to reach or work above the shoulder? ___x__Yes _____No (b) Reaching at or below shoulder level? __x___Yes _____No _____ Frequency: Occasional __x___ Frequent______ Constant______ .

4. Does the job require use of his/her feet to operate foot controls or __x___Yes _____No for repetitive movement? Ability to operate a motor vehicle if driving. 5. Are there special visual or auditory requirements? __x___Yes _____No Describe: Works with computer monitor Ability to see near, mid and far range required. Ability to hear and communicate via telephone and in person.

WORK ENVIRONMENT:
a. Does the employee work near moving mechanical parts; in high, precarious places; and in outside weather conditions? ______Yes ___x___No b. Is the employee exposed to fumes or airborne particles? _____x_Yes ______No

BIO-HAZARD EXPOSURE RISK:
This position requires job related duties that may include exposure to biohazards such as blood, bodily fluids and tissues. ____x__Yes ______No

Job descriptions represent a general outline of job duties, functions, and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.

To perform this job successfully, and incumbent must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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This career will be opened on: Wed, 15 Aug 2012 13:23:05 GMT

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