About us
We are professional, agile, social and our goal is to The Original Pancake House is seeking a full-time Customer Service Representative to join our team!.
Our work environment includes:
- Work-from-home days
- Wellness programs
The Role:
The Customer Service Representative will be responsible for providing product/services information to customers and assisting with resolving any problems that may arise. The ideal candidate will have a passion for helping others and a desire to learn more about the industry.
Responsibilities:
Provide accurate, valid, and complete information by using the company’s systems and resources
- Maintain positive customer relations through effective communication and resolving customer complaints
- Act as the first point of contact for customers who need to contact the company or any of its employees
- Handle customer complaints/issues in a timely manner and keep customers updated
- Knowledge of The Original Pancake House or services, their benefits, and how to explain them to customers
- Knowledge of The Original Pancake House and procedures is preferred but not required.
- Knowledge of The Original Pancake House or services, their benefits, and how to explain them to customers is preferred but not required.
- Answer incoming calls in a professional manner while providing accurate information in a timely manner.
- Follow all applicable OSHA, EPA, and local regulations while performing tasks in an efficient manner.
Job Type: Full-time
Pay: Up to $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Remote
Work Location: Remote
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